Frequently Asked Questions

Your guide to premium fitness gear and seamless shopping.

How long does shipping take for heavy gym equipment?

Standard shipping for accessories takes 3-5 business days, while large equipment like power racks and treadmills typically arrives within 7-10 business days via our specialized freight partners.

What is your return policy for apparel and gear?

We offer a 30-day return policy on all unworn apparel and unused gear. Items must be in their original packaging with tags attached to qualify for a full refund.

Do you offer warranties on Gym Plus brand machinery?

Yes, all Gym Plus strength and cardio machines come with a standard 2-year warranty on frames and a 1-year warranty on parts and electronics.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger equipment purchases.

Are your supplements and nutrition products certified?

Every supplement sold at Gym Plus is third-party tested for purity and manufactured in GMP-certified facilities to ensure the highest quality and safety standards.